Refund Policy

Refund Eligibility Conditions

IPTV SMARTERS PRO customers may be eligible for a refund in specific situations.

A refund may be considered in the following cases:

Technical Issues

If a technical issue related to the service prevents its use and cannot be resolved by our support team.

Request Period

Any refund request must be submitted within 7 to 14 days after purchase, depending on the type of subscription selected.

Non-Refundable Services

The following items are not eligible for a refund:

Trial subscriptions

Partially used subscription periods

Service time already consumed

Refund Request Procedure

To submit a refund request, customers must contact our support team using the following method:

When submitting your request, please provide the following information:

Full name

Transaction ID

Purchase date

Order details

This information will help us process your request more quickly.

Processing Time

Refund requests are reviewed by our team within a maximum of 10 business days.

Once the request has been reviewed, the customer will be informed of the decision through the same contact method used when submitting the request.